QUEEN’S PARK – On Tuesday, Ontario Ombudsman Andre Marin announced that it will be investigating Hydro One over what he describes as a large number of “egregious errors and baffling bills.”
Marin stated that complaints about Hydro One to his office have more than doubled since the 2011 when 232 complaints were received. This figure jumped to 600 over the period from April 1, 2013 to now.
Common problems experienced by customers include inaccurate billing and failing to receive bills. Some customers who pay via direct deposit have found their bank accounts drained by Hydro One after it has failed to collect bills for months.
Hyrdro One is the biggest electricity distributor in the province with about 1.3 million customers.
“I’m very pleased to see that the Ombudsman is finally looking into this problem,” said Elgin-Middlesex-London MPP Jeff Yurek. “My office deals with numerous complaints from constituents about Hydro One. The way some of these customers have been treated is just completely unacceptable.”
Yurek stated that his office regularly works with constituents to get their issues resolved. His office also provides constituents with the Ombudsman hotline so that they can formally lodge a complaint.
“We work very hard to resolve the problems faced by anyone who comes to our office. However, we encourage anyone with problems to also lodge complaints with the Ombudsman. I’m pleased that the Ombudsman has decided to look at these complaints and address what appear to be some systemic problems at Hydro One.”
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